At Thallo Health, we provide appointments every day of the week, even on holidays. Our appointment slots are available from 6 am to 10 pm daily. We are committed to ensuring that the family-building process is never delayed. Our objective is to make the assessment process as smooth and accessible as can be for our clients.

If the video conference button is not clickable at the time of your appointment, please confirm what time zone your Portal is set to. You may have scheduled the appointment in a different time zone. If that is the case, please call us ASAP at 310-400-6309 or email us at hello@thallohealth.com.

Make sure you are accessing the portals from Google Chrome. If the issue cannot be resolved, please contact us at 310-400-6309 or email us at hello@thallohealth.com and we will be able to help you.

Ensure that you have granted all necessary video and audio permissions on your computer and are using Google Chrome as your browser. Also, make sure you have a stable internet connection for the video conference. If issues persist and you are not able to join your appointment, call us immediately at 310-400-6309. Your therapist will also reach out to you to ensure you are able to connect.

Thallo Health Portals work best on Google Chrome. You can download Google Chrome here if you do not already have it. Make sure you are accessing the portals from Google Chrome for a seamless experience.

When an invoice is ready, you will receive an email notification that the invoice is available within your Referral Portal. This email will include instructions on how to pay your invoice. You can download and pay your invoice directly within your Referral Portal. We accept credit cards, debit cards, ACH payments, and checks.

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Sometimes patients attend their evaluation appointment but do not complete their PAI. To finalize the report, the patient needs to complete their PAI (if required). If a report is missing from your Portal, please contact us at hello@thallohealth.com or call us at 310-400-6309. We can provide an update on the report's status and assist in getting it to you promptly.

When a patient's report is ready, you will receive an email notification to login to your Referral Portal. This email will provide instructions on how to access the completed report. All previous reports are stored in your Referral Portal for easy access.

Thallo Health keeps you informed at every step. You will receive an email confirmation when your patient schedules their appointment. You can track your patient's most recent appointment date directly within your Referral Portal under Referral History. You will also receive email notifications if your patient cancels, misses, or reschedules their appointment.

If your team member would like to set up an account, they can register their account HERE by clicking "Create Account." If you would like the Thallo Health team to set up the account for you, please email us at hello@thallohealth.com or give us a call at 310-400-6309. We will be happy to assist you. 

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As soon as you enter your referral, your patient will receive an email from us with information and a Patient Portal login. Our system is designed to automatically generate this login email for your patient using the email address you provided. Therefore, it is crucial to ensure that the email address is accurately entered. Upon receiving this email, patients have everything they need to set up their portal and schedule their appointment. 

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After registering as a Provider and completing the necessary user agreements, you can refer a patient by clicking the "Add/Refer New Patient" button. This will open a quick entry form to collect essential patient demographics. You will then be prompted to fill out a more detailed form with the required information for us to provide your patient with the proper evaluation.

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You can self-register for a Referral Portal HERE by clicking "Create Account" and make a referral now. Alternatively, our team can set an account up for you by calling us at 310-400-6309 or emailing our team at hello@thallohealth.com.

You can change or cancel appointments up to 24 hours prior within your Patient Portal. Log in, click "Cancel Appointment," and reschedule. If it is less than 24 hours before your appointment, contact us at 310-400-6309 to assist with rescheduling.

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We do not send clearance letters directly to patients, or provide that information over the phone. Your clearance letter will be sent to your referring provider or physician. For clearance details, please contact them directly.

We don't send direct links for video conferences. All sessions are conducted through your Thallo Health Patient Portal. At the scheduled appointment time, follow these steps for access:

1. Open Google Chrome and navigate to your Thallo Health Patient Portal.
2. Log in using your email address and password.
3. Look for the "JOIN VIDEO CONFERENCE" button on the right side and click it to initiate your virtual session.
4. Ensure you are in a quiet and secure environment for the session.

If you have any issues or further questions, please feel free to reach out to us for assistance.

Please check your spam and junk folders for an email with the subject line "You have been referred to Thallo Health." If you cannot find the email, reach out to us at hello@thallohealth.com or call 310-400-6309 for assistance.

You will receive an email confirmation of your scheduled appointment and email reminders leading up to your session. At the scheduled appointment time, follow these steps for access:

1. Open Google Chrome and navigate to your Thallo Health Patient Portal.
2. Log in using your email address and password.
3. Look for the "JOIN VIDEO CONFERENCE" button on the right side and click it to initiate your virtual session.
4. Ensure you are in a quiet and secure environment for the session.

To schedule an appointment, log in to your Thallo Health Patient Portal account. After logging in, sign the Patient Consent and Patient Cancellation Policy forms by digitally signing and clicking "Finalize" to save your entries. Then, click the "Click Here to Schedule My Appointment" button at the top of your Patient Portal. Choose your appointment type and language preference, and browse available slots. Click "Book Appointment" and confirm to schedule.

We have licensed providers in all 50 U.S. states and offer our services internationally. You can visit our Team page to locate a provider who is licensed in your state.

Thallo Health is able to conduct our services in English, Spanish, Mandarin, and Hebrew.

Patients are able to schedule appointments via their Thallo Health Patient Portal for as soon as the next day once they are referred to us or self-register as a patient. We find that most patients schedule their sessions two to three days prior to the appointment.

Reports are typically sent to the referring provider’s portal or to the specified clinic within 24 hours of the evaluation being completed.

All of our appointments are conducted via HIPAA-compliant video conferencing within our Thallo Health Patient Portal. 

In order to provide you with the most accurate pricing for your specific needs, please contact us by phone at 310-400-6309. We will be happy to provide you with any information that you may need.